Q: Where do I get technical details on server monitoring implementation?
A: For details refer to UpTimeInspector Help pages or contact our support team. [back to top]
Q: How does monitoring from multiple locations work?
A: Each location independently monitors a target with a specified checking period. If location detects a failure, it sends request to other locations to perform an extra test to verify the failure. Thus, on failure detection, your target is tested by all selected locations simultaneously. [back to top]
Q: Do you provide forced monitoring upon failure detection?
A: Yes. Once monitoring location detects a failure, it forces other locations to perform extra test ignoring checking interval. [back to top]
Q: Do you provide alerts via instant messengers?
A: Yes, we provide alerts via ICQ and AIM instant messenger networks. More IM networks will be added soon. [back to top]
Q: Are alerts free of charge?
A: Generally, no. There are free and paid alert types. For example, e-mail alerts are free. For pricing details check the Pricing page. [back to top]
Q: Does UpTimeInspector send alert each time it cannot connect to the target?
A: There are several options available related to alerts and failures. You can set up maximum, number of errors before sending an alert and others options. Read for details. [back to top]
Q: I have several monitoring locations for a target. Do all locations send alert when failure is detected?
A: No. Number of alerts is not multiplied to the number of monitoring locations. [back to top]
Q: Is there an option to send an alert when a target is recovered?
A: Yes. [back to top]
Q: Is there an option to send an alert each time a target is tested?
A: No. [back to top]
Q: Where can I find a list of countries available for Phone call alert?
A: You can find the list of countries we can call to here. [back to top]
Q: Can I test alert delivery?
A: A test message is automatically sent to each notification contact you add. [back to top]
Q: What are reports?
A: Reports are generated using target monitoring logs. Reports graphically represent how your target performs during days, weeks or months. In addition to target state (OK/Error), reports provide extra information such as DNS connection time, overall connection time, etc. For example, this information helps detect a necessity of server upgrades. [back to top]
Q: How do you charge for the services?
A: On the 1st of each month we bill your account for monitoring services provided during the previous month. If your balance is lower than the required payment, we notify you asking to add funds to the account. [back to top]
Q: Do you suspend my account if there are not enough funds?
A: Accounts with negative balance are suspended after 1 week. [back to top]
Q: Am I billed for the trial period?
A: No. 14-day trial period is always excluded from the billing period. [back to top]
Q: I monitored a target for just 10 days during the month, how do you charge me?
A: We charge your account for 10 days only (if service costs $30 per month, we charge $10 for 10 days). Note that number of days is rounded up, e.g. if you delete a target at the beginning of the tenth day, we charge for 10 full days. [back to top]
Q: I changed target monitoring options several times, and different prices were displayed each time. How do you charge me?
A: We charge for a number of days you used target with old settings and number of days with new settings. So if you changed your target settings on 10th we charge you for 10 days for target with old settings and 20 days for target with new settings. There can be adjustment depending on actual number of days in a month. [back to top]
Q: Is there a fixed monthly payment for recursive broken links checking?
A: No. Each time target is executed on a monitoring location, number of actually checked links is recorded. On the 1st of the month you are charged for the total number of links checked. [back to top]
Q: Does your web interface have any OS/browser requirements?
A: We are strongly committed to cross-browser and OS-independent standards. Our web interface is tested with all major browsers such as Internet Explorer 6/7, Firefox 2, Opera 9, and Safari.
To access the service with a legacy browser and/or mobile device, disable JavaScript support in browser preferences: all basic interface features are still guaranteed to work. [back to top]
